Refund & Return

Refund & Return Policy

Effective Date: 18 December 2025

we aim to provide a transparent and fair booking experience for both customers and venue owners. This Refund & Return Policy explains the rules for token payments, cancellations, and refunds made through our platform.

1. Nature of Service

Our platform acts as a venue discovery and booking marketplace.
We do not own or operate any venue. All venue-related services are provided by independent venue owners.

2. Token Payment Policy (Best Price Lock Amount)

• The amount paid on our platform is a “Best Price Lock Amount”, not a visit fee.
• Token amount ranges between ₹49 – ₹199, based on the venue budget.
• The token:
  • Locks the best available price
  • Enables direct communication with the venue owner
  • Allows venue visit and booking discussion
  • Is adjustable in the final venue bill

3. Refund Eligibility

Eligible for Refund

You are eligible for a full refund of the token amount if:

• You cancel the booking before confirming the venue
• The venue owner declines or does not confirm availability
• The venue listing is cancelled or removed by the admin
• There is a technical error or failed booking
• The venue owner fails to respond within the defined timeframe

Not Eligible for Refund

Refunds may not be provided if:

• The booking is confirmed by both parties
• The customer fails to attend the venue visit without cancellation
• Incorrect information is provided by the customer
• Misuse or abuse of the platform is detected

4. Cancellation Process

• Customers can request cancellation from their dashboard or by contacting support.
• Cancellation requests must be submitted before final venue confirmation.
• Once a booking is confirmed, the refund policy of the venue owner may apply.

5. Refund Process

• Refunds are initiated manually or automatically, depending on the case.
• Refunds are processed to the original payment method only.
• Processing time:
  • 5–7 business days for UPI / Wallets
  • 7–10 business days for cards and net banking

6. Venue Owner Responsibility

• Venue owners are required to maintain accurate availability and pricing.
• Failure to honor bookings may result in penalties, suspension, or removal from the platform.
• Venue owners must clearly communicate any additional cancellation terms for final bookings.

7. Platform Discretion

[Your Website Name] reserves the right to:

• Approve or deny refund requests
• Resolve disputes between customers and venue owners
• Suspend accounts involved in fraudulent or suspicious activity

All decisions made by the platform in such cases will be final.

8. No Physical Returns

Since our platform offers digital booking services, there are no physical products and therefore no return of goods applicable.

9. Policy Updates

We may update this Refund & Return Policy at any time.
Changes will be effective immediately upon posting on this page.

10. Contact Us

For refund or cancellation assistance, please contact:

Email: support@yourwebsite.com
Website: [Your Website URL]