Privacy Policy
Privacy Policy
Effective Date: 18 December 2025
Welcome to [Your Website Name] (“we”, “our”, “us”).
Your privacy is important to us, and this Privacy Policy explains how we collect, use, protect, and share your information when you use our website and services.
By accessing or using our platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a) Personal Information
- Name
- Mobile number (for OTP login & SMS alerts)
- Email address
- User role (Customer or Venue Owner)
b) Booking & Payment Information
- Venue booking details
- Selected dates and preferences
- Token payment details (₹49–₹199)
- Transaction ID (payments are processed securely via third-party gateways)
⚠️ We do not store your debit/credit card or UPI details on our servers.
c) Venue Owner Information
- Venue name and details
- Photos and descriptions
- Availability calendar
- Bank/payment details (for payouts, if applicable)
d) Technical Information
- IP address
- Device and browser type
- Cookies and usage data
2. Purpose of Data Collection
We use your information to:
- Create and manage user accounts
- Enable venue listings and bookings
- Process token payments and refunds
- Send booking confirmations via SMS/email
- Enable communication between customer and venue owner after token payment
- Provide customer support
- Improve platform performance and user experience
- Prevent fraud and misuse of the platform
3. Token Payment & Refund Policy
- The token paid is referred to as “Best Price Lock Amount”.
- The token is fully refundable if the booking is cancelled as per platform rules.
- Refunds are processed manually or automatically, depending on system settings.
- Token amount is adjustable in the final venue bill.
4. Communication Policy
- Direct communication between customer and venue owner is enabled only after token payment.
- Communication may occur via chat, WhatsApp, phone, or email.
- All communications must comply with platform policies.
5. Cookies Policy
We use cookies to:
- Improve website performance
- Remember user preferences
- Analyze traffic and usage patterns
You can control or disable cookies through your browser settings.
6. Third-Party Services
We may use trusted third-party services for:
- Payment processing (Razorpay, Stripe, etc.)
- SMS and OTP services
- Email delivery
- Analytics and performance monitoring
These third-party providers have their own privacy policies, and we recommend reviewing them.
7. Data Security
We implement reasonable technical and organizational measures to protect your data, including:
- SSL encryption
- Secure authentication
- Limited access to sensitive information
However, no method of transmission over the internet is 100% secure.
8. Data Sharing & Disclosure
We do not sell or rent your personal data.
Your data may be shared only:
- With venue owners after successful token payment
- With service providers for operational purposes
- When required by law or government authorities
9. User Rights
You have the right to:
- Access your personal data
- Update or correct your information
- Request deletion of your account
- Withdraw consent (where applicable)
To exercise these rights, contact us at [support@yourwebsite.com].
10. Children’s Privacy
Our platform is not intended for users under the age of 18.
We do not knowingly collect data from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
12. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: support@yourwebsite.com
Website: [Your Website URL]